Welcome

Transforming the everyday dental practice into a successful business.

About Us

CUSTOMER EXPERIENCE EXPERTS

For the past 25 years, we have helped businesses create their patient experience brand and achieve their goals. We have the ability to bring out the best in people and encourage them to achieve greatness. Most people have talents and abilities they haven't even tapped into. Our process is designed to empower your team with the tools needed to succeed. Talk to us today about how we can support your growth, limit your turnover, and put you on a solid track to success!

OUR APPROACH

Our services include a comprehensive consultation to help identify gaps and opportunities, resulting in a prescriptive training plan for your team. Our customized plans are made up of quality services that will help you reach your goals quickly and smoothly. Our follow up program will ensure that your team is implementing and retaining the information, putting processes in place, and protecting your investment.

Testimonials

improved processes

We analyze every aspect of the practices we work with - from collections protocols to schedule templates. Our number one priority is to make sure you are hitting your monthly targets within 60 days of bringing us on. We will help you put the right people in the right seats to make sure they excel. We look for attitude over experience and this mindset wins every single time. With the right scripting, sales training, and new patient process in place, this new TC crushed her goals for conversion and starts.

increased conversion

One of the first things we tackle when working with your team is the new patient process. We equip your treatment coordinator with the tools and verbiage needed to get those same day starts. The most successful partners are the ones who implement EVERYTHING. We loved working with this new TC and helping her master her role!

same day starts

We stress the importance of getting your patients to start treatment with you the same day they come in for their consultation. That being said, it takes a TEAM to roll out the red carpet and set the treatment coordinator up for success. We will create a new patient process that will blow your patients away and is proven to increase your same day case acceptance! Check out this testimonial from another happy TC!